Hotmail is a part of the MSN brand of services. It is a free Web-based email tool that allows users to create accounts where they can send, receive, and store emails. A user needs to create an account which stores his information and emails with a user ID and password.
Users who lose their password can retrieve their passwords.
There is a link on the log-in page that says “Forgot Hotmail password?”. Click on the link and you will be directed to another Web page. The Web page contains a field for your email address. Type the email address you chose for your Hotmail account on the field.
After you enter your email address, you will be asked to copy a verification code. This code is used to make sure that you are not an automated program used to hack email addresses. The verification code consists of a picture with distorted characters. Enter these characters into the field box provided. At times, it can be an audio message that gives the alpha-numeric sequence of characters. After verifying, click the continue button.
The next page will show you two options. You can choose to have the instructions sent to your alternate email or you may opt to provide your account details. The first option requires that you have added an alternate email address in the creation of your account. An alternate email address is another email account where alerts about the new email account will be sent. This is an optional part of creating an account.
If you choose to reset your password manually, you will be asked to confirm personal details including your secret question. The secret question is chosen when you create an account. You are given a list of questions, usually from your personal life, to choose from and you must provide the answer. While resetting the password, you will be required to answer the secret question you have selected when you created your account.
After keying in the correct personal information and answering the secret question, you will be taken to the password reset page. You will be asked to key in your new password and retype it for verification. There is also an option to have the password expire automatically in three months.