Error 678 – The Remote Computer Is Not Responding

Error 678 normally occurs in Windows XP when a remote system is not responding accurately and properly. This error is specifically seen when using dial-up, broadband, or VPN connections, but is not common in connections using the telephone system. The exact error message is usually “Error 678 – There was no answer.” It can also occur in other Operating Systems, such as Windows 98, Windows ME or Windows 2000, although seldom.

Errors When Using Dial-up systems

An Error 678 that has occurred when using a dial-up system signifies that the line is ringing, but the remote system is not responding properly to the call.

You have to check the number you are calling and make sure that the number is correct. You then turn on your modem speaker, which can either be external or internal. The solution to the problem usually depends upon the type of modem used.

  • If the modem speaker is external, you can activate the speaker to listen to the connection using the toggle switches on the modem chassis. It is important to check the manual of the modem because the operation is usually different for each modem type.
  • If the modem speaker is internal and it supports the Hayes modem command set, you can activate your modem speaker by performing the following steps:
    1. Activate the Start button on your computer.
    2. Activate Settings.
    3. Click on Control Panel.
    4. Click the Phone and Modem Options on your computer.
    5. Select the Modems tab.
    6. Select the modem you use for the connection.
    7. Click Properties.
    8. Click the Advanced tab.
    9. Record your initialization string, ensuring that you can return it to your original value later.
    10. Add M0 in the initialization string.
    11. Try your connection again for configuration. If you continue to hear only the phone ringing and the error persists, you need to locate another telephone number for your provider or contact your provider for further assistance.

Errors Using the Broadband Connections

An Error 678 that happens when using a broadband connection signifies that your TCP/IP (Transmission Control Protocol/Internet Protocol) stack is corrupted and needs to be restored.

To solve the problem, you need to perform the following steps:

  1. Restart your computer then wait until all services and applications are finished loading before trying to connect again.
  2. When using Windows XP, you can use the “netsh command” to reset your TCP/IP interfaces.
    • From the Start menu, select the Run option.
    • In the pop up box, type in cmd.
    • Click the OK button on the screen.
    • When the command window will appear, type in “netsh interface IP reset log.txt” .
    • Click the Enter button.
    • Type Exit in the command window then hit the enter button.
    • Restart your computer and try again.

  3. You can also reinstall your adapter drivers or TCP/IP drivers when the above resolutions don’t function well.

Error 678 In VPN Connections

Error 678 is mostly experienced when using a VPN connection with Windows 2000. You need a hot fix to solve the problem. You have to download the latest service pack from Microsoft. If you continue to experience the problem, you can contact Microsoft for support. However, Microsoft may charge a certain fee when you ask for assistance.